- Need to handle incoming calls to the prospective customers pertaining to the Client's business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve client's problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues
Additional Educational Requirements
- Must be graduated from any reputed University/ Institutions.
- Diploma completed candidates are also encouraged to apply.
- No Previous Experience Required.
- Age 21 to 32 Year(s)
- Both Male and Female can Apply
- Both males and females are allowed to apply
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster
- October 03 2020
Published on: September 09, 2020
Employment Status: Full-Time
Experience: No Previous Experience Required.
Gender: Both Male and Female can Apply
Age: 21 to 32 Year(s)
Job Location: Dhaka
Application Deadline: October 03, 2020
Shortlist This Job
Share by Email
View all jobs of this company
Report This Job
Courses from My Jobs
Certificate Course on Practical HR Operation
No. of Classes/ Session: 4
Last Day of Registration: 30 December, 2019