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Software Support Engineer/ Deployment Engineer 489 views 0 applications


  • 2

Job Description

  • Interact daily with customers in order to identify, document, and resolve customer issues timely and provide reliable & professional service
  • Interact with various functional departments to provide timely and accurate solutions to end customers
  • Research and integrate new leading-edge technologies
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries and problems
  • Handle and resolve customer complaints including technical problems
  • Obtain and evaluate all relevant information to handle inquiries and complaints by clients
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Ensure the stability and uptime of Production applications and integrations.
  • Act as subject matter expert on current production state, advising and informing new development efforts.
  • Interact with internal business users to understand, prioritize, and communicate statuses of issues.
  • Implement code changes to make production state more stable and efficient.
  • Implement enhancements that don't require full project life-cycles.
  • Upkeep documentation on production state.
  • Help to ensure consistency of code practices and perform code audits.
  • Stay current on advancements in the software development field and help to keep technology vibrant, innovative, and competitive.

Job Nature

  • Full-Time

Educational Requirements

  • BSc in Engineering

Additional Educational Requirements

  • Diploma in Computer
  • Bachelors Degree in CSE/ Electrical / Electronic/ Engineering or its equivalent Qualification Professional Certifications in RHCE/CCNA/DBA/CEH will get preference

Experience Requirements

  • Experience Required 2 to 3 Year(s)

Job Requirements

  • Age 20 to 30 Year(s)
  • Both Male and Female can Apply
  • Only males are allowed to apply
  • Must be a configuration master of any operating system, web server and database system
  • Must have experience in providing remote technical support to external client base for Python & JAVA based applications.
  • Must have experience in Network & Infrastructure Design
  • Strong understanding the Microsoft Windows & Linux environment (client and server).
  • Familiarity with Web Content Management & support ticket system or CRM tools.
  • Excellent critical thinking, troubleshooting and problem solving skills.
  • Strong communications skills in English (oral and written).
  • Excellent customer service, organization, and time management skills.
  • Must be able to multi-task in a fast-paced dynamic environment.


  • Dhaka (Uttara)

Salary Range



  • August 01 2021
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Published on: November 03, 2020
Vacancy: 2
Employment Status: Full-Time
Experience: Experience Required 2 to 3 Year(s)
Gender: Both Male and Female can Apply
Age: 20 to 30 Year(s)
Job Location: Dhaka (Uttara)
Application Deadline: August 01, 2021
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