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Manager- Customer Service (Department Head) 2511 views 0 applications

Vacancy

  • 1

Job Description

  • Act as a trusted escalation point for customer issues. The Manager of Customer Support should embody customer service, gaining customer trust if customers asks "Can I speak to a manager?" by showing great empathy and demonstrating Subject Matter Expertise in all troubleshooting steps. He or she should inspire the team with each customer interaction, and be seen as a mentor by all reports.
  • Manage a growing team of 8 team members, who work nearly 12/7. Achieve consistent quality by effective QA and follow up with agents. Motivate and retain a team.
  • Drive continuous improvement of customer satisfaction and team efficiency. Proactively suggest improvements of processes and/or tools, and obtain stakeholder buy-in through strong collaboration and meeting management. Execute improvement initiatives on time; anticipates and communicates risks/delays ahead of time.
  • Proactively prevent issues from occurring by acting as "Voice of the Customer" to internal stakeholders with both quantitative analytics and qualitative descriptions of user experience / issues. Collaborate with Product/IT/Operations on improvements to reduce issue occurrence.
  • Strong verbal and written English communication, indistinguishable from native English speakers.

Job Nature

  • Full-Time

Educational Requirements

  • Bachelor/Honors

Additional Educational Requirements

  • Graduated from a renowned institution across the globe, majoring in Automotive/Mechanical Engineering is preferable.

Experience Requirements

  • Experience Required 10 to 15 Year(s)

Job Requirements

  • Age 35 to 45 Year(s)
  • Both Male and Female can Apply
  • Excellent communication skills – verbal and written
  • Accurate computer skills
  • Good basic commercial knowledge
  • Good problem-solving skills
  • Working knowledge of software packages (applicable at the time)
  • Excellent time management skills – self motivator and work to strict deadlines
  • Flexible team player
  • Must possess leadership skills to navigate a large team.
  • Behaves with tact, sensitivity and responsibility in dealing with both internal and external parties.
  • Enough experience in multinational / Automobile/ Manufacturing Industry
  • At least 10-15 years of experience in customer service job/ Sales (Who successfully developed dealership).
  • At least 2-4 years’ experience in managerial position.

Location

  • Dhaka

Salary Range

  • NEGOTIABLE

Benefits

  • Mobile phone & Mobile Bill
  • PF & Gratuity
  • Performance Bonus & Festival Bonus
  • Subsidized lunch
  • Health Insurance (along with 3 dependent) & Life Insurance
  • Maternity Benefit for Spouse etc.

Deadline

  • August 01 2021
*Photograph must be enclosed with CV.

JOB SUMMARY

Published on: March 04, 2021
Vacancy: 1
Employment Status: Full-Time
Experience: Experience Required 10 to 15 Year(s)
Gender: Both Male and Female can Apply
Age: 35 to 45 Year(s)
Job Location: Dhaka
Salary: NEGOTIABLE
Application Deadline: August 01, 2021
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