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Field Service Engineer 214 views 0 applications


  • 2

Job Context

• Drive Customer Satisfaction Index and Service Revenue Growth. • Responsible for Product Performance Support. • Ensure adherence to PRISM Process at Channels / Dealer locations • Driving initiatives at the workshops to enhance customer service experience • Improving the TAT of vehicles both within and outside workshop attentions • Reduction in repeat jobs by enhancing skill and infrastructure of outlets. • Drive MaxServ initiatives within their territory • Monitor costs, implement cost-saving measures, and ensure the profitability of the dealer point. • Increase penetration of service products. • Continuous monitoring of product performance and provide feedback to HQ • Monitor competition and competitor activities on new initiatives and products • Ensure regular customer visits and address customer requirements The selected candidates will be given extensive hands-on training in the products, processes, and procedures prior to the placement in the field.

Job Description

> Communicate with clients to determine needs and explain complex issues > Conduct research and studies on site > Manage field activities and implement engineering designs > Diagnose construction or machinery problems > Resolve malfunctions or other crises when they arise > Oversee repairs and technical improvements > Install new systems and technology > Inspect and test material and machinery for safety > Ensure proper maintenance of onsite equipment > Supervise and direct onsite crew (e.g. technicians) > Draft and submit reports

Job Nature

  • Full-Time

Educational Requirements

  • B.Sc/ M.Sc

Additional Educational Requirements

• BSC in Engineering (Mech./Automobile/ Production) with experience in a reputed company.

Experience Requirements

  • Experience Required 7 to 10 Year(s)

Job Requirements

  • Age 33 to 40 Year(s)
  • Both Male and Female can Apply
• Fluency in speaking English • Good Communication Skills & Personality • Computer knowledge more than basics • Should be willing to travel extensively across Bangladesh. • Knowledge on Commercial Vehicle Range of products and its aggregates will be ideal


  • Dhaka

Salary Range



  • October 31 2022
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Published on: September 12, 2022
Vacancy: 2
Employment Status: Full-Time
Experience: Experience Required 7 to 10 Year(s)
Gender: Both Male and Female can Apply
Age: 33 to 40 Year(s)
Job Location: Dhaka
Application Deadline: October 31, 2022
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