The Workshop Mission
On completion of this workshop the participants should be able to effectively establish and manage customer relationships with a wide range of Internal and External customers.
Program Objective
- To deeply value the benefits of CRM on a company’s bottom-line.
- Identify how CRM creates value for organisations and customers
- Analyse and identify different developmental roles that have great impact on CRM
- Designing CRM Strategy and Its implementation.
- Customer Value proposition
- Understanding the impact on Customer profitability and vis a vis on Organization.
Workshop Learning
- To develop a deep understanding of the benefits of CRM
- Learn cross-industry CRM practices and best international practices
- To learn how CRM creates immense value for organisations and customers
- To increase the corporate and liaison networking skills of every participant
- To establish superior interpersonal relationships with customers
- To create superior customer satisfaction and value for the customer
- To contribute meaningfully towards strategic CRM
- Learning key principles of CRM customised to participants industry/segment
- Learning to create great service cultures
Workshop Beneficiaries/Key Learning Benefits
- Greatly enhanced Customer Relationship Management skills
- Enhanced orientation of respect for the customer
- Amazing service spirit is created
- Maintaining long term client relationship
- Deliver better, faster and superior service
- Better manage customers expectations
- Skilled understanding of key principles and benefits of CRM
- Deep understanding of application of CRM in their organizaton
Workshop Methodology
The methodology is based on interactive learning, i.e. learners will learn by doing.
Furthermore learners will use examples from their own organisations, thus ensuring that the learning is anchored at their workplace.
Role plays and interactive experiential sessions will ensure that the learning stays anchored back at the workplace.
We strive to effect actual change back at the workplace through effective and practical outcomes based training.
Power Point presentations will be made with interactive sessions and creative brainstorming session.
Duration : Two Full Days
Batch Size : 25 members per batch
Fees:
1. Regular: 8000.00BDT
2. Eaely Bird: 6000.00BDT ( To be registered by 10th Oct,2019.
3. 3 or more from same corporate/ Group of Company will get 10% Discount
4. BSHRM Member: 5000.00BDT
Venue: Gulshan,Dhaka
Contact: 01880085402-04, 01515293080, 01772803803
This course can help you learn about: ??
- Understand training eco-system
- Competency assessment and action plan development
- Adult learning principles and learning styles
- Learning domains and roles of trainer
- Training Cycle Management (TCM)
Resource Person