·  Handle customer reservations for flights, hotels and other travel services ensuring accurate and timely bookings.
· Issue, amend and cancel tickets as per customer requirements, adhering to airline and company policies.
· Process bookings for holiday packages, tours, car rentals and other related services offered through the OTA platform.
· Ensure that all travel arrangements align with customer preferences and budget, optimizing available options.
· Provide timely responses to customer inquiries regarding ticketing, flight schedules, travel packages and other services offered on the OTA platform.
· Assist customers with booking modifications, cancellations, refunds, and exchanges, ensuring smooth travel experiences.
· Offer personalized travel solutions, guiding customers through the booking process and helping them select the best options.
· Ensure customers are informed about travel documentation requirements, including visas, passports, and insurance.
· Prepare and send travel documentation, including ticket confirmations, itineraries, vouchers, and invoices to customers.
· Maintain accurate records of all bookings, ticket issuances, and customer communications.
· Use the company’s OTA platform to search, compare and book flights, hotels, and services efficiently.
· Ensure the system is updated with accurate availability, pricing, and service information for customers.
 

Bachelor’s degree in Tourism, Travel Management, Hospitality or any relevant field

As per company policy

Apply through email or online.